Join us for powerful, uplifting and sometimes challenging stories from some of the world’s leading innovators in employee, patient, caregiver, and human experience and gain inspiration from the mo-ments that connected them to their true calling.
The best solutions in healthcare rarely begin in a boardroom. They begin with the people living the work every day.
Geoffrey sits down with nurse, author, speaker, and healthcare executive Toni Land to explore why execution does not live in the plan, it lives in the day. Toni shares how co-design creates ownership, turns best practices into best fits, and gives frontline teams the confidence to shape meaningful change.
From nurse retention and real-time engagement to the unforgettable impact of a simple cup of apple juice, Geoffrey and Toni reveal why small, consistent behaviors can transform culture, strengthen teams, and create experiences patients and families remember.
Additional Resources:
Connect with Toni on LinkedIn: https://www.linkedin.com/in/toniland/
Learn more about Landing Exceptional Experiences: https://www.landingexceptionalexperiences.com/
Get Toni’s book “The Conversation: Why Good Ideas Don’t Survive the Day”: https://www.amazon.com/Conversation-Good-Ideas-Dont-Survive/dp/B0GQZQ9GP1
Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/
Visit Mo-Ments of Experience’s website: www.mo-mentsofexperience.com
Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network
Learn more about PeopleForward Network: https://peopleforwardnetwork.com
Key Takeaways:
- Frontline teams are often closest to the solution.
- Co-design transforms resistance into ownership and action.
- Best practices succeed when adapted to real work.
- Small, consistent behaviors outperform inconsistent large initiatives.
- Better employee experiences create better patient experiences.
Geoffrey P. Smith
Inspired by host Geoffrey P. Smith’s faithful 14-year-old beagle Mo whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful mo-ments that shape us, move us, and inspire us to pursue our purpose. Join us for powerful, uplifting and sometimes challenging stories from some of the world’s leading innovators in employee, patient, caregiver, and human experience and gain inspiration from the mo-ments that connected them to their true calling.